At Springer Journals Online ("the Company," "We," "Us," "Our"), we are committed to delivering high-quality academic consultancy that meets the agreed scope of every Order. We understand that circumstances change, and this Refund Policy sets out clearly and fairly the conditions under which a refund may be requested, the process for raising a dispute, and how we handle cancellations.
By placing an Order and making payment, you confirm that you have read and agreed to this Refund Policy, which forms part of our full Terms and Conditions.
For the purposes of this Privacy Policy:
If you cancel your Order before a Specialist has been assigned and before any work has begun, you are entitled to a full refund of the amount paid. Cancellations of this kind must be submitted in writing to editorial@springerjournalsonline.net as soon as possible.
If you cancel your Order after a Specialist has been assigned and work is in progress, a percentage of the fee will be retained to compensate the Specialist for time and work already completed. The retained percentage will be determined by how far the work has progressed at the time of cancellation:
The remainder of the fee, after the retained amount, will be refunded to you.
Once the final Deliverable has been completed and delivered to you, no refund will be issued for a cancellation request. If you have concerns about the quality of a completed Deliverable, please refer to Section 5 (Quality Disputes) below.
If your Order is cancelled or significantly delayed as a direct result of your own failure to provide required materials, respond to communications, or provide timely feedback, no refund will be issued for the work completed up to that point.
We collect two categories of information: data you provide to us directly and data collected automatically when you use our website.
We take our turnaround commitments seriously. If we fail to deliver your completed Order by the agreed deadline, the following applies:
Delays caused by incomplete or late submission of materials by the Client, or by scope changes requested after the Order was confirmed, are not eligible for a refund or compensation.
If you believe the Deliverable falls below the standard described in your Brief, you may raise a quality dispute within 14 days of receiving the Deliverable (30 days for Dissertation or Thesis Orders). To be considered valid, your dispute must:
Vague or subjective complaints, including dissatisfaction with writing style where no specific instruction was given, are not sufficient grounds for a refund.
Upon receiving a valid quality dispute, we will:
Based on the outcome of the review:
Where a quality issue can reasonably be corrected, we will first offer a free revision as an alternative to a refund. Accepting a revision does not waive your right to raise a further dispute if the revised Deliverable still does not meet the agreed Brief. If after a revision the Deliverable still materially fails to meet your Brief, a partial or full refund will be considered.
All approved refunds will be processed within 7 to 10 business days of the refund being confirmed. Refunds are returned to the original payment method used at the time of purchase. We are not responsible for any additional processing delays caused by your bank or card provider.
You agree to contact our support team at editorial@springerjournalsonline.net to resolve any payment dispute before initiating a chargeback with your bank or card provider. We take all legitimate disputes seriously and will work to resolve them promptly. Chargebacks initiated without prior contact with our team will be treated as a breach of these Terms and may result in a permanent ban from our Services and reporting to the relevant payment processor.
For absolute clarity, refunds will not be issued in the following circumstances:
To request a cancellation, refund, or raise a quality dispute, please contact us in writing:
Springer Journals Online